Riverside Health Care

 Coronavirus (COVID-19): What You Need to Know

Riverside’s Novel Coronavirus (COVID-19) preparedness efforts began in early January and our emergency planning, outbreak management and infection control teams have been implementing a host of proactive precautionary actions across our organization to ensuring the health and safety of those we serve. We remain diligent in protecting our staff, patients, residents, clients, physicians, volunteers and visitors through rigorous infection and prevention controls, while actively following the latest guidelines from Health Canada, the Ontario Ministry of Health and our local Northwestern Public Health Unit. Riverside has taken the following actions and we are continuously adapting our preparedness to the evolving situation.

For up-to-date data on COVID-19, visit https://covid-19.ontario.ca/

Visitor Restrictions
As of Wednesday, June 15, 2021 the following visitor restrictions are in place:

Long Term Care  - Fort Frances, Emo  and Rainy River

International visitors, including the United States, remain restricted and subject to 14-day isolation prior to visiting. We remind visitors from Canada to ensure they remain current on all restrictions as they relate to inter-provincial travel.


  • Short-term and temporary absences for social purposes are permitted for those residents who are fully immunized (fully immunized is defined as 14 days since receiving a final/second dose of the COVID-19 vaccine).
  • Medical and palliative/compassionate absences are permitted for all residents regardless of immunization status.
  • All general visits are currently taking place outdoors.
  • All residents are permitted two (2) designated caregivers, with only one (1) permitted at a time inside the home. All screening and testing requirements for designated caregivers remain in place. 
  • Both designated caregivers may now join a maximum of two (2) general visitors, at a time per resident for outdoor visits. Children under the age of two years do not count towards the general visitor maximum. General visitors younger than 14 years of age must be accompanied by an adult.
  • Essential or palliative visitors will continue to be permitted.
    • Visting Hours: 

      ·         Rainycrest: 10:00 am 6:00 pm

      ·         Emo Health Centre: 9:30 am 1:30 pm

      ·         Rainy River Health Centre: 1:00 pm 3:00 pm

      *For More information regarding Rapid Testings sites and appointments  please see:  https://bit.ly/3qZrerR

      Riverside Assessment Centres (807­274-3261, ext. 4913) are available in Fort Frances and  Rainy River, 7 days a week 8am-4pm.

    Hospital Acute (inpatients) - Fort Frances, Emo and Rainy River
    International visitors, including the United States, remain restricted and subject to 14-day isolation prior to visiting. We remind visitors from Canada to ensure they remain current on all restrictions as they relate to inter-provincial travel.
    ·      Labouring patients may have two (2) designated support persons with them.
    ·      Women requiring prenatal ultrasound may have one (1) support person.
    ·      Pediatric patients may have two (2) designated support persons/visitors.
    ·      Critically ill patients may have two (2) designated support persons/visitors.
    ·      Palliative patients can have six (6) designated visitors; only two (2) allowed to visit at a time.
    ·      Alternate Level of Care (ALC) patients can have  two (2) designated care partners between 11:00 am – 6:30 pm.
    ·     Acute care patients may have one (1) designated support person/visitor per day between the hours of: LVGH: 3:30 pm – 6:30 pm; Emo Health Centre: 9:30 am – 1:30 pm; Rainy River Health Centre 1:00 pm - 3:00 pm.
    Emo Health Centre
    • Urgent Care Clinic closed.
    Emergency Departments  - Fort Frances and Rainy River
    • Visitor Restrictions - Only essential visitors (exceptions - dying or critically ill patient, labouring, designated caregiver, a transaltor and pediatric support).
    Entrance – La Verendrye General Hospital
    • Front street doors open 6am to 4pm daily.  After 4pm essential visitors and patients must enter the building via the emergency entrance.
    Entrance – Rainy River Health Centre
    • Main entrance to be used for long term care only.
    • Rear entrance to be used for emergency and acute services.

    We appreciate your understanding and assistance at this time. 

    COVID-19  Visitor Screening

    Screening for COVID-19 at all Riverside facility entrances is currently in effect. Screening follows Ministry of Health and Long-Term Care guidelines. Everyone will be screened before being allowed to enter a Riverside facility. 

    Riverside Health Care Media Releases & Communications

    June 15, 2021 - Visitor  Restrictions Update 

    May 26, 2021 - Riverside Resumes Elective Surgeries and Procedures 

    April 21, 2021 - Riverside Ramps Down Non-Emergent and Non-Urgent Elective Surgical Services

    March 15, 2021 - New Visitor Restrictions for Long-Term Care

    March 3, 2021 - COVID-19 Vaccinations for Residents, Staff and Caregivers 

    March 1, 2021 - Rainycrest Outbreak Declared Over and New Visitor Restrictions: Riverside COVID Response Update

    February 27, 2021 - COVID Response Update - Rainycrest Outbreak decalred and Vaccinations

    February 25, 2021 - New COVID-19 Testing Protocols for Long Term Care

    February 17, 2021 - Visitor Restriction Update

    January 28, 2021 - West End Riverside LTC residents recieve first COVID Vaccine

    January 27, 2021 - First Riverside LTC resdients recievies COVID Vaccine

    January 26, 2021 - New Visitor Restrictions at  LaVerendrye General Hospital  

    January 26, 2021 - COVID-19 Vaccines planned for Riverside Long-Term Care Residents

    January 26, 2021 - Rainycrest COVID outbreak declared over

    January 23, 2021 - Riverside COVID response Update: Emo Health Centre

    January 22, 2021 - Status Update: Rainycrest COVID-19 Outbreak

    January 15, 2021 - Status Update: Rainycrest COVID-19 Outbreak 

    January 9, 2021 - Riverside COVID Response Update

    January 7, 2021 - Riverside COVID-19 Drive-Thru Testing Centre Opens

    January 2, 2021 - COVID-19 Outbreak declared at Rainycrest

    December 22, 2020 - New Visitor Restriction - LaVerendrye General Hospital

    December 21, 2020 - Riverside Health Care COVID-19 Response: UPDATE

    November 24, 2020 - Riverside COVID-19 Response: UPDATE 

    November 17, 2020 - Riverside Implements New Travel Restriction for Long-Term Care Visitors

    September 28, 2020 - COVID-19 Assessment Centre Update

    August 26, 2020 - Prenatal and Labouring Patients Visitor Update

    July 28, 2020 - Visitor Update for In-Hospital Acute Patient Visits 

    July 14, 2020  - Hospital In-Patient Visitor Update with Information Handout 

    June 18, 2020 - Emo Health Centre Evacuation to Rainycrest 

    June 17, 2020 - Informational Package and Letter for Family Members and SDMs - Outdoor Visitors to our Long-Term Care Homes  

    June 15, 2020 - Riverside Resumes Elective Services

    June 12, 2020 - Updates on Long-Term Care Admissions & Visits 

    May 28, 2020 - Increased Testing for Asymptomatic Individuals 

    May 27, 2020 - Cloth Face Mask Guidace 

    May 13, 2020 - Riverside's update message to Long-Term Care families & friends

    May 8, 2020 - COVID19 Drive-thru Testing at Riverside Assessment Centre 

    April 28, 202 - Riverside Launches COVID-19 Surveillance Testing for Asymptomatic Resident/Inpatients & Staff 

    April 22, 2020 - A Message from Riverside's President & CEO

    April 21, 2020 - Riverside Foundation for Health Care to coordinate donations

    April17, 2020 - Riverside Long-Term Care Delivery Restrictions

    April 2, 2020  - Riverside Community Counselling Operations Continue

    March 27, 2020- Positive COVID-19 case confirmed through Riverside Assessment Centre 

    March 17, 2020 - Riverside opens COVID-19 Assessment Centre’s 

    March 16, 202 - Riverside Visitor Restrictions and Cancellation of Elective and Non-Emergent Services

    March 13, 2020 - Visitor Restrictions at Riverside Health Care
    March 11, 2020 - Screening Precautions for Coronavirus Continue at Riverside
    February 4, 2020 - Screening Precautions for Coronavirus at Riverside

    Riverside Health Care Facebook Page



    Riverside COVID-19 Assessment Centre’s Open 

    Riverside’s COVID-19 Assessment Centre’s (assessment centre) are by appointment only. For safety reasons, “walk in” appointments are strictly prohibited

    COVID-19 Assessment Centres

    • Community:     Fort Frances
    • Location:          Sinclair Street (behind Hospital next to Community Counselling)
    • Entrance:         Off Sinclair Street. On-site directions will be given.
    • Hours:              Open (7 days a week 8:00am till 4:00pm)


    • Community:     Rainy River
    • Location:          Rainy River Health Centre (115 Fourth Street)
    • Entrance:          Entrance off Mill Avenue near back of health centre. On-site directions will be given.
    • Hours:              Open (7 days a week 1:00pm till 3:00pm)

    *  Hours of assessment operation may change, as required.

    Riverside Resources   Please feel free to use or distribute the following resources. Please do not place posters on someone's door without their direct knowledge of it.

    Self-Screen Visitor Poster for Homes (updated March 20)
    Assessment Centre Flyer/Poster

    Visitor Restriction Sign – Community Services Use ver1
    Visitor Restriction Sign – Community Services Use ver2

    Respiratory Hygiene and Cough Etiquette poster - Community or Business

    For Business: The Following signs were modified for business use.

    Self-Screen Poster for Business
    Reminder to Practice Social Distancing
    Restrictions for Clients
    Restrictions for Shoppers
    Restrictions- General

    Best Practices – High Touch Cleaning - High Touch Point Cleaning Checklist


    Trusted Sources of Information  For more information about COVID-19, contact the Northwestern Health Unit at 1-807-468-7109, to or call TeleHealth at 1-866-797-0000. For further information regarding COVID-19, visit Canada.ca

    Northwestern Health Unit     (NWHU COVID-19 Update Page)
    Public Health Agency of Canada COVID-19 information
    Government of Canada Travel Advisory
    Ontario Ministry of Health and Long Term Care COVID-19 information



    Riverside Health Care is a fully accredited multi-site, multi-faceted health care system providing service to the Rainy River District in spectacular Northwestern Ontario. Our health care sites across the District serve a catchment area of over 20,000 residents in 15,500 square kilometers in the following communities:

    Fort Frances


    Rainy River

    Each community is also served by Riverside Community Counselling which provides mental health and addictions services and Valley Diabetes Education Centre which provides important chronic disease management programming.

    Reporting to a volunteer, skills-based board of outstanding community representatives, Riverside Health Care employs over 500 staff; and works with 14 dedicated local physicians and over 30 consulting/visiting specialists, dentists and nurse practitioners.

    Riverside Health Care operates with the exceptional and generous support of the Auxiliaries at each site and Riverside Foundation for Health Care.

    Formal academic relationships exist with Lakehead University, McMaster University, Northern Ontario School of Medicine, University of Toronto (Bloomberg School of Nursing), Cambrian College, Conestoga College, Confederation College, Sault College and St. Lawrence College.

    Our Mission

    Improving the health of every person we serve, responding to the needs of our communities.

    Our Vision

    Innovative, high quality health care – inspired and delivered by our team and partners.

    Our Values

    • Integrity
    • Respect
    • Excellence
    • Growth  

    Our Strategic Pillars

    • Quality
    • Organizational Health
    • Partnerships
    • Advocacy


    HELP SHAPE THE FUTURE OF HEALTH CARE - Join us as a volunteer member of our Board of Directors:
    Help shape the future of Health Care.

    Join us as a volunteer member of our Patient & Family Advisory Council 

    More Information



     2018-2019 Annual Report 


    Annual Report: 2018-2019

    Our Annual Reports reflect the work we have done together to provide innovative, high quality health care - inspired and deleivered by our team and partners. We invite you to view our current 2018-19 report.


    Executive Compensation Framework Program - Final & Approved

    RHC Exec Comp Program Govt Final Approved Version 2018





    Riverside Health Care wants to make every encounter with patients and families an opportunity for quality improvement.

    Concerns, complaints and compliments are best addressed and resolved at the time and place they occur. If you have a complaint, concern or compliment, contact the person who provided the service or the manager of that area.

    If you wish to write your concern, complaint or compliment, please visit our Comments & Feedback page. 

    If you are unable to print the brochure, please contact us at (807) 274-4825 or riverside@rhcf.on.ca and provide us with mailing instructions. If you need the information in a more accessible format we can assist you with that as well.