Riverside Reinforces Commitment to Resident Safety - Public Release
December 10, 2024
PUBLIC
RELEASE
December
10, 2024
Riverside Reinforces Commitment to Resident Safety
Riverside
Health Care is reaffirming its commitment to the safety, dignity, and
well-being of those entrusted to its care following recent developments
concerning allegations of abuse at Rainycrest Long Term Care Home.
In
June, Riverside conducted a comprehensive internal investigation into
allegations of abuse involving staff members and residents of the home. The
investigation followed standard protocols, which included immediately notifying
the Ontario Provincial Police (OPP). Riverside takes all allegations of abuse, whether
real or perceived, extremely seriously. It is our understanding that these
issues are now before the Court.
Riverside
deeply regrets when the experience of any of our residents is not consistent
with our commitment to providing high-quality care. To the residents involved
and their families, we offer our most sincere apology.
In
addition to fully cooperating with law enforcement and following our
investigation, Riverside launched a comprehensive review to ensure every measure
is being taken to provide quality care to all individuals. This included a thorough
evaluation of our policies, procedures, and safeguards. Additional measures
were implemented to strengthen protections and oversight. Staff training was
enhanced to reinforce the importance of recognizing, preventing, and reporting
abuse. Training also emphasized encouraging staff to come forward promptly
should they be aware of any concerns or witness anything inappropriate.
Creating a supportive environment where staff feel empowered to raise concerns
is a critical part of Riverside’s commitment to accountability. Transparency
and decisive action are being prioritized to ensure such incidents are
prevented in the future.
Support
is being provided to all residents, their families, and our staff affected by
this situation. Riverside remains committed to being open and transparent with
everyone involved, ensuring questions and concerns are addressed promptly and
thoughtfully.
The
organization continues to uphold its commitment to delivering compassionate,
high-quality care while fostering an environment of respect, dignity, and
accountability. Riverside remains dedicated to maintaining the highest
standards in all aspects of care.
Henry Gauthier
President &
Chief Executive Officer - Riverside
Health Care
Media Reference: Kathryn Pierroz -
Communications Coordinator, Riverside Health Care, 807-274-3261 ext. 4525
Progressive
• Integrity • Caring • Accountable