Join Our Team

QUALIFICATIONS NECESSARY:

• Minimum Grade 12, or equivalent education acceptable to the Employer;
• Proficient in the use of computer software, including Word and Excel;
• Understands and maintains confidentiality;
• Excellent organizational skills;
• Ability to act or respond in a crisis situation;
• Ability to multi-task; versatile in changing priorities;
• Ability to work independently as well as in a team;
• Telephone etiquette;
• Demonstrates initiative;
• Willing to work shift work;
• Demonstrated strong written and verbal communication skills;
• Demonstrated strong interpersonal skill with the ability to function effectively independently, within a team, with front line personnel, and management;
• Demonstrated ability to function effectively in a fast-paced healthcare environment with excellent organizational and time management skills with the ability to multitask and prioritize workload;
• Dependable with a verifiable acceptable attendance record;
• Proven ability to perform the essential duties of the position on a regular basis.

BASIC RESPONSIBILITIES:

1. Patient registration.
2. Operate communications systems
3. Provide reception/information services to patients and visitors
4. Collection, preparation, audit, and distribution of statistical data for the corporation.
5. Perform basic finance functions.
6. General office duties.

SPECIFIC DUTIES:

Patient Registration

• Perform all inpatient, day surgery, emergency, and clinical patient registrations.
• Prepare and distribute daily, weekly, and monthly reports generated via Meditech for various departments.
• Assign Health Card Numbers to Newborns
• Maintain the Birth and Bed books.
• OHIP validation follow-up.
  

Communications

• Maintain switchboard operation answering all incoming calls and directing them accordingly.
• Assisting Medical and Nursing staff in contacting tertiary facilities and specialists.
• Maintain the beeper system and page for all on-call Medical, Nursing, Diagnostic Services and Maintenance staff.
• Responsible for paging of all Codes.
• Provide information and direction to patients and visitors to the facility.
• Monitor security cameras, alarm systems and nurse-call system.
• Assist Nursing with Ambulance Patch Phone.
• Monitor PHRS (Provincial Hospital Resource System) and communicate pending transfers with the Bed Management Coordinator or their designate Statistics
• Verify census with Nursing Units prior to midnight, make appropriate changes and submit to Clerk III. ▪ Data Quality Audits on statistical reports to ensure accuracy.
• Update Critical website
• Maintain ER Activity Report Finance
• Maintain and balance Petty Cash
• Maintain client accounts receivable files
• Prepare and issue receipts
• Prepare WSIB billing cards
• Complete Insurance Forms for Patient Billings
• Note patient charges on account forms
• Prepare adjustments on patient accounts for submission to finance ▪ Code Responsibility for payment on Outpatient billing copy
• General Office Duties
• Receive and follow work schedule/instructions from the Manager, Patient Information Services and as outlined in established policies and procedures.
• Maintain patient telephone and television services.
• Prepare patient charts for Nursing Units.
• Miscellaneous filing.
• Promote goals and objectives of the corporation:

• Adhere to the Occupational Health & Safety programs, standards, and practices.
• Adhere to policies and procedures of the department and the corporation.
• Adhere strictly to principles of confidentiality.
• Promote continuous quality improvement principles and participate in ongoing activities.

• Basic maintenance of office equipment and report all unsafe/hazardous conditions, defective equipment, etc. to the Manager, Patient Information Services immediately and/or designate.
• Attend and participate in Inservice educational classes, on-the-job training program/workshops, seminars, etc. as requested and/or approved
• Other related duties as may become necessary, or as directed by the Supervisor of Health Records & Registration

CONDITIONS OF EMPLOYMENT:

1. Human Resource Policies
2. Corporation Policies
3. Departmental Policies
4. Union Contract