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POSITION SUMMARY

The Long Term Care Finance Clerk is responsible for providing financial, administrative, and resident account support across multiple Long Term Care Homes, including Rainycrest Long Term Care, Emo Health Centre, and Rainy River Health Centre.

The role supports resident billing, trust accounts, accounts receivable, collections, and general finance functions. This position is based at Rainycrest Long Term Care with occasional travel to Emo Health Centre and Rainy River Health Centre to support resident intake meetings and specific financial processes as required.

KEY RESPONSIBILITIES

Resident Accounts & Billing

• Maintain resident financial records
• Assist and support the Financia/Statistical Analyst with Process monthly billing, payments, and account adjustments
• Support admissions, transfers, and discharge financial processes
• Respond to resident and family account inquiries
• Occasional Travel between Long Term Care Homes to meet with residents and families

Accounts Receivable & Collections

• Process payments and prepare daily deposits
• In alignment with internal policy and process and the Long Term Care Act Monitor overdue accounts and follow up on outstanding balances
• Establish payment arrangements and escalate delinquent accounts as required
• Follow formal bad debt escalation and documentation procedures
• Work with Indigenous Care Coordinator and other support services to assist residents experiencing financial hardship

Finance Support

• Assist with reconciliations, trust accounts, and month-end processes
• Support accounts payable and general ledger tasks as required
• Generate reports and maintain accurate financial records
• Support audit and reporting requirements

Customer Service & Teamwork

• Provide respectful and professional service to residents and families
• Work collaboratively with interdisciplinary teams across all sites
• Maintain confidentiality and handle sensitive financial matters appropriately

QUALIFICATIONS

• Grade 12 diploma or equivalent (post-secondary finance/accounting an asset)
• 1–3 years finance or accounts receivable experience
• Experience with Point Click Care or other patient information systems an asset
• Strong Excel and computer skills
• Strong communication and customer service skills
• Valid driver’s license and ability to travel between sites
• Ability to work independently with accuracy and attention to detail

WORKING CONDITIONS

• Office-based role primarily located at Rainycrest Long Term Care with occasional travel to other Long Term Care Homes as required to support resident intake and operational needs
• Frequent interaction with residents and families
• Data entry and computer-based work
• Occasional lifting and file handling

CONDITIONS OF EMPLOYMENT

• Vulnerable sector check (if required)
• Compliance with organizational policies and legislation
• Valid driver’s license required