Join Our Team

The Community Support Services department has an opening for a Full-Time Community Support Services Client Care Coordinator. The successful candidate must be able to meet the normal requirements of the job and possess the following qualifications:

QUALIFICATIONS NECESSARY:

• Post-secondary education in a Social Services Program, Registered Practical Nursing or equivalent experience in the field of gerontology is required.
• Previous coordination responsibilities and related experience in a health care setting are considered an asset.
• Knowledge and understanding of Home and Community Care Support Services locally, regionally and provincially.
• Excellent organizational and communication skills via verbal, written and mobile devices.
• Proficient in using common office software applications, including word processing, spreadsheet, electronic medical record software, email and presentation software.
• Knowledge and understanding of software applications specific to Home and Community Care sector (i.e. Client Health Related Information System, Health Partners Gateway, RAI-CHA assessments, and AlayaCare) are an asset.
• Understands and maintains confidentiality.
• Demonstration of strong communication skills (written and verbal), problem-solving and conflict management.
• Dependable with a verifiable attendance record.
• Effective communication with community partners and ability to maintain strong interpersonal relationships is required.
• Familiar with Occupational Health & Safety workers’ rights and responsibilities.
• This position requires the physical ability to occasionally lift to fifty (50) lbs.
• Possession of a valid class “G” Drivers’ License required.
• Must be flexible, adaptable and at times be available to perform tasks outside of regular office hours.
• Ability to function independently, within a team, with frontline personnel and management.

SPECIFIC DUTIES:

Coordinates CSS programming delivered in the Rainy River District including:

• Scheduling of CSS staff for programming delivered in the Rainy River District.
• Support CSS manager with ongoing communication to staff in department.
• Assists with Payroll duties for all, or parts of all programming delivered in the Rainy River District.
• Assists CSS Manager in preparing quarterly reports relevant to programming within CSS.
• Coordinates clients in the onboarding process.
• Completes regular assessment on existing clients using RAI assessments.
• Updates and maintains all care plans in live time.
• Responsible for inventory control for supplies needed within the CSS department.
• Participates in the orientation and training of CSS staff.
• Support staff with software specific to the Home Community Care Support Services sector.
• Assist in Quality Improvement initiatives and promote corporate volunteer program.
• Active monitoring of the Health Partners Gateway.
• Assist in supporting staff with ongoing training and educational initiatives.
• Assist in establishing policies, procedures, goals and objectives for Riverside CSS programming.
• Schedule regular meetings (virtually or in person), as requested by CSS Manager for meeting content contribution and recording of minutes.
• Carry out all work assignments safely and knowledgeably of and in compliance with relevant regulations, policies and procedures.
• Responsible for arranging maintenance and repairs for company vehicles, as required.
• Responsible for arranging maintenance and repairs for rental site(s) and equipment, as per usage contract/lease.
• May provide task delegation occasionally, under the direction of CSS Manager.
• Any other duties as assigned by the CSS Manager or designate.
• Supports CSS Manager with health and safety requirements including completion of incident reports and supporting documentation for WSIB.
• Required to support as a member of the department “on-call” rotation as required basis as per the Manager of CSS.

POSITION AVAILABLE:

 This Full-Time position will commence: As soon as possible.

CONDITIONS OF EMPLOYMENT:

1. Human Resource Policies
2. Corporation Policies
3. Departmental Policies
4. Satisfactory Vulnerable Sector check
5. Valid Class “G” Driver license
6. Program Certification