Visitor Information

Visiting a Patient

Visits from family and friends are essential to a patient's recovery.  At Riverside Health Care, we want to ensure that the time you spend visiting is not only enjoyable, but also safe and comfortable for all of our patients.

Please do not visit if you feel unwell in any way, but especially if you have a cough, fever, respiratory infection or diarrhea.  Do not visit if you have come into contact with anyone who has an infectious disease.  In the case of outbreaks or other unforeseen situations, visiting hours may need to be restricted. If this happens, we will inform local media and post the information on our website.

Visiting Hours

Riverside Health Care has adopted a new Visitor Policy that is dedicated to providing family-centered care by creating an environment that respects the needs of the patient and supports the important role that family and friends play in the healing process.

Visitors are welcome at La Verendrye Hospital, Emo Health Centre and Rainy River Health Centre from 11:00am – 8:00pm and at Rainycrest Long Term Care from 8:00am – 9:00pm. In order to ensure a restful atmosphere, family and friends are asked to limit the number of visitors to two at a time. Visiting Hours Policy.

The new Policy is outlined in a pamphlet entitled “Welcome to our Facilities – A Summary of our Visitor Policy” and is available at all facilities or by calling (807) 274-4801.The public is encouraged to become familiar with this Policy and assist us in providing high-quality patient care.

Riverside Health Care has a "Fragrance Free Environment".

Food Services

La Verendrye - Our cafeteria is located on the ground floor across from the river side entrance elevators. The cafeteria is staffed from 9:00am to 3:00pm Monday to Friday.

Emo - Our cafeteria at the Emo Health Centre is open from 9:00am to 4:00pm Monday through Friday. Our cafeteria is staffed by a group of wonderful volunteers and therefore lunch is only served to visitors between the hours of 11:00am to 1:00pm.

Rainy River - Our cafeteria is not available to visitors

Rainycrest - Our cafeteria is not available to visitors. Visitors can purchase meal tickets to enjoy a meal with their family member resident at the reception desk or at the nursing station after hours. $7.00 per meal and $10.00 for special event meals.

Gift Shops

Our sites have a gift shops with these hours of operation:

La Verendrye - Monday to Friday from 11am - 4pm
Rainycrest - Monday to Friday 1:30pm - 3:30pm
Emo - Monday to Friday 11am - 1pm
Rainy River - Tuesday and Thursday 1:30pm - 3:30pm

No Smoking Policy

In keeping with the climate of health promotion and disease prevention, Riverside’s Board of Trustees has deemed that these facilities are smoke free.  Smoking by staff, patients, residents and visitors is prohibited within the buildings of the corporation and also on the surrounding grounds and property.

Hand Hygiene

Hand hygiene, when done correctly, is the single most effective way to prevent the spread of organisms.  Good hand hygiene techniques are easy to learn and can significantly reduce the spread of infectious diseases.
When visiting a patient, hand hygiene becomes even more important.  Please use the alcohol based hand sanitizers throughout the facility before and after going into a patient's room.

Using Alcohol-Based Hand Sanitizers
Use of alcohol based hand sanitizer is the preferred method for hand hygiene in the hospital, if hands are not visibly soiled.

1. Apply between 1 to 2 full pumps of product, or squirt a loonie-sized amount, onto one palm.
2. Spread product over all surfaces of hand, concentrating on finger tips, between fingers, back of hands, and base of thumbs.
3. Rub hands until product is dry.  This will take a minimum of 15 to 20 seconds if sufficient product is used.

Washing with Soap and Water
Please use this technique if your hands are visibly soiled, but do not wash hands in the patient room.

1. Wet your hands with warm running water.
2. Add soap, and then rub your hands together, making a soapy lather. Do this away from the running water for at least 15 seconds, being careful not  to wash the lather away.  Wash the front and back of your hands, as well as between your fingers and under your nails.
3. Rinse your hands well under warm running water.
4. Pat hands dry with a paper towel.
5. Turn off water using same paper towel and dispose in a proper receptacle.
(Source: Ontario Ministry of Health and Long-Term Care website)