Patient & Family Advisory Council (PFAC)

Join us as a volunteer member of our Patient & Family Advisory Council 

Patient & Family Advisory Council (PFAC)

Riverside Health Care (RHC) values the feedback and suggestions of its patients and family members and caregivers. 

Hearing the voices of patients, families and caregivers is essential to transforming and improving the patient and family experience. Integrating the patient’s point of view, perspective and experience into service and quality improvements across the organization will help to ensure the delivery of high quality care.


A Patient & Family Advisor is…

A Patient Family Advisor is someone who has had a recent experience (within two years) either as a patient, the family member or caregiver of a patient being cared for at our facilities. They partner with RHC staff and physicians to better ensure we are meeting the needs of our patients, families and caregivers, and improving the overall patient experience.


What does a Patient & Family Advisor do?

  • Promote Patient Advocacy

  • Advise on policy, practices and application of patient and family centred principles

  • Review Patient Satisfaction results and participate in Accreditation and Quality Improvement Plan 

  • Encourage and promote patient understanding

  • Attend regular council meetings


The Patient and Family Advisory Council is looking for volunteer members that are:

  • Understanding and supportive of Patient and Family Centred Care

  • Willing to share insights, ideas and experiences in ways others can learn

  • Committed and trustworthy

  • Comfortable speaking in a group and interact well with others

  • Focused on improving care experiences for others 

  • A good listener who respects the perspectives of others

  • Able to keep patient and organizational information confidential


How to become a Volunteer Member of the Patient and Family Advisory Council?

The Patient Family Advisor volunteer application process includes:


If you are interested in becoming a Patient Family Advisor, please call the Quality, Safety, Risk & Privacy Coordinator at: 

Quality, Safety, Risk & Privacy Coordinator

Telephone: (807) 274-4847