Freedom of Information, Privacy & Confidentiality

Our Commitment to Your Privacy & Confidentiality

At Riverside Health Care we recognize that the health information of our patients deserves to be treated with respect and sensitivity and our patient’s privacy must be protected. Access to your personal health information is available to those who need to know to provide care, including: physicians, nurses, technicians, therapists and other health professionals. Furthermore, when it comes to collecting and using your personal health information, we take measures to ensure the privacy and confidentiality of the information is protected.

Health Records
Frequently Asked Questions by Patients
RHC's Privacy Policy

The Privacy Office

Our Privacy Office is committed to protecting the privacy of personal information under the custody and control of RHC in accordance with Ontario’s Health Information Protection Act, public expectations for privacy and internationally accepted fair information principals. The Health Information Protection Act, comprised of both the Personal Health Information Act and the Quality of Care Information Protection Act came into force November 1, 2004.

Related Links

Health Information Protection Act, 2004
The Health Information Protection Act establishes rules concerning the collection, use and disclosure of personal health information by health information custodians and other persons.

Information and Privacy Commissioner – Ontario
The Health Information Protection Act designates the Office of the Information & Privacy Commissioner/Ontario (IPC) as the body responsible for overseeing compliance with the provisions of the law. It also gives individuals the right to enquire about health privacy practices covered by the Act.

Ministry of Health and Long-term Care
Resources, questions and answers on the Health Information Protection Act from the Ontario Ministry of Health and Long-term Care.

Canadian Standards Association – Model Code for the Protection of Personal Information
CSA’s Model Code for the Protection of Personal Information sets out ten principles that balance the privacy rights of individuals and the information requirements of organizations.

Office of the Registrar General – Online Certificate Application
Online site for obtaining Birth, Marriage or Death Certificates.

Freedom of Information & Protection of Privacy Act (FIPPA)

General Information About FIPPA

How To Submit a FIPPA Request

Directory of Records

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Contact: Privacy Officer, Laurie Lundale at (807) 274-3261 ext, 4847 privacy.officer@rhcf.on.ca